1.
Which of the following should be placed between a heatsink and a processor
setting them in place?
A.
Thermal grease.
B.
Rubber cement.
C.
Plastic plate.
D.
Ceramic plate.
2.
What determines the drive letter for a floppy drive?
A.
Jumper settings on the drive
B.
Jumper settings on the motherboard
C.
The connector on the ribbon cable
D. The controller
3. All of the following ports can
support full duplex communication except _____________.
A. Serial
B. Firewire
C. USB
D. Parallel
4.
A customer complains that they are getting buffer underrun errors every time
they try to burn a CD-RW. What would you suggest the customer do to fix their
problem? (Choose two.)
A.
Turn the CD-RW over and use the other side.
B.
Turn off all background tasks.
C.
Burn at a slower speed.
D.
Reboot computer.
5.
A customer has a notebook with a single Type II PCMCIA slot. The customer wants
to upgrade the system memory but can only afford a Type I PCMCIA memory
card.
Will the customer be able to use this card?
A.
Yes, the card is compatible.
B.
Yes, but it will require an adapter to convert the card to Type II.
C.
No, Type I cards are incompatible with Type II Slots.
D.
No, PCMCIA is for peripheral expansion and not memory.
6.
Which of the following statements BEST describes the characteristics of USB 2.0?
A.
Connects up to 15 devices with maximum transfer rate of 100 Mbps.
B.
Connects up to 63 devices with maximum transfer rate of 800 Mbps.
C.
Connects up to 127 devices with maximum transfer rate of 12 Mbps.
D.
Connects up to 127 devices with maximum transfer rate
of 400 Mbps.
7.
What IRQ does the real time clock use?
A.
0
B.
1
C.
8
D.
9
8.
RJ-45 connectors are used in which of the following topologies?
A.
10Base2
B.
10Base5
C.
10BaseT
D.
10BaseFL
9.
You are the network administrator at Organization. You install two new SCSI
Harddrives in a server. When you boot the server, the drives are not recognized
correctly. What is the MOST likely problem with the SCSI drive connection?
A.
The computer BIOS is not set to boot to SCSI devices.
B.
The SCSI cable is defective.
C.
One of the drives is bad.
D.
The SCSI ID is incorrectly set.
10.
A customer complains that her PC boots and runs fine for a short period of
time. Then it starts to exhibit various intermittent problems. What is the MOST
probable cause of this?
A.
Bad location in memory.
B.
Disk drive that has a bad sector.
C.
Heat problem caused by a bad fan.
D.
Defective power supply.
11.
A customer complains that her monitor remains blank after she turns on her
computer. Before telling the customer to bring in the computer, what should the
technician do?
A.
Ask the customers if the monitor has power, and to
check the cord. Then confirm that all the cords are connected in the back of
both computer and monitor.
B.
Tell the customer to reboot the computer a few times to see if that makes a
difference. If it does not, tell the customer to let the computer sit, as it
maybe overheated and to try the next day.
C.
Explain that the monitor is probably broken and another should be purchased.
D.
Have the customer disconnect the power from the computer, then try and plug it
into a different outlet.
12.
You are a technician at Certkiller . Your newly appointed Certkiller trainee
wants to
know
the major design difference between the Pentium 3 and Pentium 2 is. What would
your reply be?
A.
Pipeline cache size
B.
Capacitor technology
C.
High core temperature
D.
Additional instruction set
13.
What will the
jumpers configutation be set to for a SCSI ID number 2?
A. 001
B. 010
C. 100
D. 101
joystick
use?
A.
IRQ 2
B.
IRQ 5
C.
IRQ 10
D.
Joystick does not use an IRQ.
15.which
bus slots an ISA card would work in. What will your reply be? Choose two)
A.
In a PCI slot
B.
In an ISA slot
C.
In a MCA slot
D.
In an AGP slot
E.
In an EISA slot
16.
What should you replace if the brightness or contrast adjustments were
malfunctioning
on a Laptop?
A.
Fuse
B.
LCD Display
C.
Adjustment Switch
D.
LCD display Cable
17.
The electrical connector between the docking station and a portable computer is
A.
Used as a surge suppressor
B.
Manufacturer specific only
C.
Manufacturer and model specific
D.
Not propriety but is an industry standard
18.
What do you need to do when replacing the motherboard in a portable computer?
A.
Ensure that the board is AT or ATX.
B.
Match the manufacturer and the model number exactly.
C.
Any motherboard will act as long as it is specified for a laptop.
D.
Ensure that the board is from that manufacturer and
that the boards are
interchangeable.
19.
What is the smallest space to store data on a harddrive?
A.
Track
B.
Sector
C.
Cluster
D.
Cylinder
20.
LCD Computer screens can be easily cleaned by using which of the following
methods?
A.
Using a soft cloth with sprayed windows cleaner and then used to gently wipe
the
screen.
B.
Using a little water sprayed on a soft cloth and then
used to gently wipe the screen.
C.
Using a special anti-static vacuum being careful not to touch the screen
directly.
D.
Using a blast of compressed air and avoid touching the screen directly.
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